Google Tops in Customer Satisfaction? Ask Those Whove Suffered Through Outages
When its comes to “portals and search engines” Google once again tops the University of Michigan’s American Customer Satisfaction Index (ACSI). The search engine soared 10% to gain the top spot with a score of 86. Yahoo slipped two points (77), MSN remained the same (75), with Ask.com rounding out the search engines with a one point drop to 74. Are you thinking what I’m thinking? With all of the recent customer service issues and outages, how in the world did Google not only take #1, but do so with a 10 point increase?
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